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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David King

September 9, 2024

5  out of  5
rating by David King
"Everyone is always helpful and very courteous. Highly recommend."
We responded:
"Thanks David. We are grateful to have worked with you and your family for many years now."
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Chris Shade

September 4, 2024

5  out of  5
rating by Chris Shade
"I have been insuring my home and cars with Scott Norlen for over a decade now and never plan to go anywhere else! Scott has always "gone to bat" for me, he (and his entire office) are always attentive and helpful. I send all of my friends and family to Scott Norlen State Farm as I know that they will be taken care of like family!!"
We responded:
"Thanks Chris! It has been wonderful getting to know the whole Shade Clan over the years."
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Michelle Loeffelholz

September 4, 2024

5  out of  5
rating by Michelle Loeffelholz
"They are always very helpful , kind and take care of their customers. We have never had a bad experience. Scott and his crew know our needs very well."
We responded:
"I am grateful for the opportunities to meet with you over the years Michelle building a great professional relationship. "
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Brian Stock

September 4, 2024

5  out of  5
rating by Brian Stock
"Scott and his team at State Farm are fantastic. They are always available and willing to help answer questions, get rates, advise on claims, etc. They do a thorough review of our policies on a regular basis to make sure we have the correct coverage. They do business the right way with integrity and honesty."
We responded:
"Thank you Brian! You have been such an amazing long-term customer and friend."
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Kevin Bergstrom

August 30, 2024

5  out of  5
rating by Kevin Bergstrom
"Scott Norlen and his office staff went above and beyond in working with us and our insurance needs. You will not find an insurance agent, and staff, with higher integrity and work ethic."
We responded:
"Thank you Kevin for the nice review!"
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Lisa Nonneman

August 20, 2024

5  out of  5
rating by Lisa Nonneman
"I switched to State Farm recently and selected Scott as my agent. This agency is very friendly and helpful with a lot of personal touches that I have been missing at the previous agency I used. Thanks to Scott and all his staff for making the transition smooth!"
We responded:
"Awesome Lisa we are glad to be the agency that helps protect you through life!"
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A Google User

August 20, 2024

5  out of  5
rating by A Google User
"Talk about a friendly place that treats you like family. Teresa and Scott were so helpful and made the whole process a breeze. It was my first time applying for home insurance and they walked me through every step of the way. They made sure I was comfortable with everything and asked more personal questions to give me more discounts. This is a place you recommend to close friends to make sure they are taken care of :))"
We responded:
"Wow Adynn thank you for the kind remarks. We are going to enjoy working for you and Emma over the years."
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steven lagrange

July 17, 2024

5  out of  5
rating by steven lagrange
"This is the best insurance agency I've ever worked with. Always friendly, very thorough, and awesome at helping me to always understand what's happening with my insurance and any claims that I've had to make. Scott Norlen State Farm Agency will be the only place I will trust to cover all my insurance needs for my business, my home, and my family."
We responded:
"Thank you Steve for a great review. We have enjoyed getting to know you better over the years!"
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Mitch Schade

July 15, 2024

5  out of  5
rating by Mitch Schade
"They are great people and easy to work with. They are just awesome!"
We responded:
"Thank you Mitch, we appreciate your feedback!"
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Danielle Pracht

June 25, 2024

5  out of  5
rating by Danielle Pracht
"This crew is hands down the absolute Best team we have ever worked with regarding insurance. They have worked endlessly with our storm damage on multiple vehicles, a camper, and our home. We are so thankful they are on our side and working as our agents. We have recommended them to multiple family members because of their diligence in handling everything we need. Thank you, Scott, Laura, Stacy, and Deanna! We appreciate you!"
We responded:
"This is what we do every day Danielle and we appreciate such a glowing review."
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Rodney Hermann

May 21, 2024

5  out of  5
rating by Rodney Hermann
"Scott Norlen and his staff have been great to work with."
We responded:
"Thank you for the five star review Rod!"
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Austin Abbott

May 17, 2024

5  out of  5
rating by Austin Abbott
"Stacey, Scott, and Lora have been wonderful people and helped me out tremendously with my car wreck. This is a company that prefers to give you what actually need not what you don't need. They are honest and caring people who pride themselves in effect and efficient communication and they have good morals and family values and refuse to upsale and make someone pay for something that isn't essential for the way that person lives. So the best way I can explain is that you have reasonable prices with this company and are not charged an arm and a leg for something that is an unnecessary cost. All the staff at this state farm have helped me tremendously and are wonderful people and have earned my respect and my customer appreciation as well as my loyalty to this State Farm. I highly recommend this company for anyone who believes in family values and pride themselves in helping others. Respectfully Your Customer, Austin Abbott"
We responded:
"Thank you Austin for taking the time to give us such a nice review. We will continue to work hard for you and do what is in your best interest. "
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Justin Musgrave

May 17, 2024

5  out of  5
rating by Justin Musgrave
"Scott and his team have been serving my family and I for as long as I can remember. Never disappointed with their services as they are extremely friendly and helpful."
We responded:
"Yes, we knew your parents and established relationships with them long before we had a chance to get to know you. We are grateful for you Justin. "
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Alexa Mitcham

May 16, 2024

5  out of  5
rating by Alexa Mitcham
"Scott and his team do a fantastic job!"
We responded:
"Thank you Lexi!"
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KayLynne Mitcham

May 6, 2024

5  out of  5
rating by KayLynne Mitcham
"Amazing hospitality! Scott and his team do a phenomenal job!"
We responded:
"Thank you KayLynne, your family has always meant a lot to us."
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Michelle Musgrave

May 2, 2024

5  out of  5
rating by Michelle Musgrave
"Always a pleasure doing business with Scott and his friendly staff! They all care about us and our family and help do what is best for us and our insurance needs. We have been customers for many years and look forward to many more!"
We responded:
"Thank you so much for the review Michelle. Lora and I are so grateful to have gotten to know you and Tom so well over the years. "
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Mandy Murphy

March 7, 2024

5  out of  5
rating by Mandy Murphy
"Scott Norlen and his staff are incredible people who deeply care about making sure you have the best coverage and everything you need to protect yourself and your assets. They explain everything very well and make you feel extremely comfortable with all of the decisions that you have to make in obtaining insurance coverage. We are so happy to work with them. You truly can't beat a local insurance agent who is looking out for you and your family. Highly recommend!"
We responded:
"We are excited to have earned your business Mandy and will work hard for you throughout time making sure you are covered appropriately. Thank you for the review! "
Profile photo of Samantha Johnson (Sammie)

Samantha Johnson (Sammie)

March 5, 2024

5  out of  5
rating by Samantha Johnson (Sammie)
"We have been with State Farm for a number of years now for Auto and Home Insurance. Scott and the whole team are easy to deal with and always willing to go above and beyond to help customers."
We responded:
"Thank you Sammie for being a long term customer. We are grateful to be able to serve you. "
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Darcy Koletic

February 26, 2024

5  out of  5
rating by Darcy Koletic
"I have been with St Farm for over half my adult life. They have offered amazing coverage throughout all my life changes. Scott Norlen’s office has always been comfortable to work with and genuinely care about their customers. Highly recommend!!"
We responded:
"We are so grateful to have insured you since we started and the relationship of mutual trust we have built. Thank you for doing a review Darcy."
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Angela Ring of Fire Ministries

February 20, 2024

5  out of  5
rating by Angela Ring of Fire Ministries
"So very grateful for the assistance and caring always given by the whole team at State Farm, especially Laura & Stacy! Been a customer for many, many years and would recommend to anyone needing insurance for best customer service around!"
We responded:
"Thank you so much Angela for the review. Blessed to have amazing team members!"
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Glenna Rice

December 15, 2023

5  out of  5
rating by Glenna Rice
"We are so very pleased with the friendly and professional support and service we have received from Scott and his wonderful staff. It’s a pleasure to visit and do business with this group of people!"
We responded:
"You are very kind Glenna, thank you so much for that!"
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JACOB THIEL

December 13, 2023

5  out of  5
rating by JACOB THIEL
"BEST INSURANCE OFFICE TEAM!!! TRUST THEM FOR EVERYTHING THEY WRITE!"
We responded:
"Thank you Jake! It was great catching up with you today and reviewing all your policies."
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Rachel Glasscock

November 28, 2023

5  out of  5
rating by Rachel Glasscock
"Scott and his team are the best! They are the only insurance company that help you save money by not pushing you into things you don't need. And they are always there when we need them."
We responded:
"Wow, thank you so much for the awesome review Rachel. That means so much!"
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Shawna Campbell

November 15, 2023

5  out of  5
rating by Shawna Campbell
"Best state farm. Making sure you're getting all the savings you deserve"
We responded:
"It was great talking to you today and reviewing your policies. Thanks for the wonderful review!"
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V Willmon

November 3, 2023

5  out of  5
rating by V Willmon
"Scott Norlen is a kind and funny man. That being said, he is all business and very concerned that you are not overpaying for your coverage. Also that you have the coverage you need. Scott is the best agent I have ever had. He is honest and not pushy.i recommend him highly. concerned about the issues and"
We responded:
"Thank you very much Vicci. I look forward to getting to know you better over time!"