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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Antonio Aguila

Antonio Aguila

March 13, 2025

5  out of  5
rating by Antonio Aguila
"I recently had a claim with State Farm, I came into the office to get additional assistance and they helped me I will forever be grateful. Thank you!"
We responded:
"Thank you Antonio and I am glad we were able to help with the claim."
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Jose Colunga

March 10, 2025

5  out of  5
rating by Jose Colunga
"My insurance agent was very helpful I will recommend them to all my friends and family"
We responded:
"Thank you Jose! Referrals are always much appreciated and we will take care of them just like we did you."
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Danielle Malchow

March 10, 2025

5  out of  5
rating by Danielle Malchow
"We have worked with Scott and his team for many years. He has been very helpful in navigating through a couple of different claims. They are responsive, thorough, and professional in all they do. They will work hard to find what works best for your individual situation / needs. I would highly recommend."
We responded:
"Thank you so much for the review Dani! We feel so blessed to have customers like you and Brett!"
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robert seamann

February 26, 2025

5  out of  5
rating by robert seamann
"Great costumer service. 1on1 service cares about your as a person and not just a number. Best insurance provider I’ve seen in many years."
We responded:
"Wow, that is high praise Rob! We look forward to getting to know you even better as time goes on."
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Naomi Pasillas

February 25, 2025

5  out of  5
rating by Naomi Pasillas
"I recently went to Scott Norlen's State Farm to get an auto quote, and I was truly impressed by the kindness of the team. They took the time to explain the importance of renters insurance, which I had never considered before. They helped me understand how essential it is to protect the things we love and our belongings. I was amazed by their thoroughness and genuine care for my needs."
We responded:
"Thank you Naomi for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Kelsey Rada

February 13, 2025

5  out of  5
rating by Kelsey Rada
"I have been working with Scott for my home and auto insurance needs for several years, and I couldn't be happier with the level of service I've received. Scott and team take the time to ensure I understand my coverage and options in simple terms. They are incredibly responsive and make time to answer questions whether it's a quick clarification or a more complex inquiry. They go above and beyond to check in after major storms as well as to keep me updated about upcoming changes. I would highly recommend Scott Norlen to anyone in need of reliable insurance assistance. Scott and team are awesome!"
We responded:
"Hey Kelsey, thanks for the glowing review. You and Nick are amazing people and we are fortunate to have insured you for a very long time now!"
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Rodney Shaw

February 13, 2025

5  out of  5
rating by Rodney Shaw
"I highly recommend State Farm! Scott Norlen is very personable and takes care of any and all needs! Explains things thoroughly and transparent! The kind of insurance company you can depend on! They did amazing with the leg work dealing with an auto accident so I didn't have to! Want to give a huge thanks to Stacey for the awesome effort she put forth with my claim!"
We responded:
"I'm glad my team handled the claim to your expectation Rodney. Yes, Stacey is a pretty special person and grateful to have her as part of our team!"
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Dawna Whitcomb

February 13, 2025

5  out of  5
rating by Dawna Whitcomb
"Scott and his team pay special attention to detail and help us find the best pricing and discounts available for our personal needs. Friendly, professional, honest, and always transparent with information. That's what I call integrity!"
We responded:
"Thank you Dawna for the review. You and Brad have been such awesome customers and we appreciate you!"
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Russ DeVries

December 19, 2024

5  out of  5
rating by Russ DeVries
"Always have had a good experience working with Scott Norlen and his staff when submitting claims or adjusting my insurance needs."
We responded:
"It's been great working with you over the years Russ!"
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Carolyn Langer

December 17, 2024

5  out of  5
rating by Carolyn Langer
"If you want an insurance agent that is honest and works for you, then I would 💯 recommend Scott Norlen, State Farm. Scott, Lora and their team have always had our best interest at heart and they go the extra mile to make things work."
We responded:
"It's pretty easy to go the extra mile for such a special person like you Carolyn. Thank you so much for such a great review!"
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Chandra Douglas

December 13, 2024

5  out of  5
rating by Chandra Douglas
"Scott and his team are absolutely great to work with. Everyone is so friendly and eager to help with any questions that we may have. Scott always goes the extra mile when we need assistance and is proactive in our insurance reviews to ensure that we are always properly covered. Thanks to Scott’s and his team’s caring nature and world class customer service, he covers all our insurance needs – Home, Auto, and Life. If it was possible to give more than 5 stars, I definitely would. I highly recommend!!"
We responded:
"Wow, more than five stars Chandra!!! Thank you so much and we are so blessed to have insured you for such a long time."
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Trisha Burbach

December 13, 2024

5  out of  5
rating by Trisha Burbach
"If you are in need of life/car and home insurance Scott Norlen State Farm is a great option. I’ve been with them for nine years and they’ve always been there to help and hands-on through accidents and life changes. When you go to Scott Norlen, you don’t feel like just a number or policy. They really do care about you."
We responded:
"We are so fortunate to be able to work with you and Josh for many years now. I have always enjoyed getting together with both of you for the insurance reviews over the years."
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Jason Jacobi

December 11, 2024

5  out of  5
rating by Jason Jacobi
"Scott & Co have taken great care of us over the years. We bundled auto (including classic cars), home, valuables, etc... all under an umbrella. Scott pays us a visit (yes he makes house calls) every few years (or as needed) to review all our coverages to make sure we aren't over or under paying. He calls when there may be a major change on the horizon. His team always pick up the phone and help us navigate our way through whatever dilemma we find ourselves in. Highly recommended!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Michael Dekker

December 11, 2024

5  out of  5
rating by Michael Dekker
"Scott Norman's State Farm office has been fantastic to work with! The staff is professional, friendly, and always willing to answer my questions thoroughly. They made the process of updating my policy straightforward and stress-free. I appreciate their prompt communication and the effort they put into ensuring I had the right coverage for my needs. Excellent service from start to finish—highly recommend Scott and his team!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you so much for your business Michael!"
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Tory

November 22, 2024

5  out of  5
rating by Tory
"Scott and his team have always been there for our insurance needs. He truly looks after his clients best interest and keeps us updated on any changes or recommendations so we stay covered properly. Would highly recommend to anyone!"
We responded:
"Thank you Tory! We are blessed to be able to work with you and Jessica for many years now."
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Leslie Palacio

November 20, 2024

5  out of  5
rating by Leslie Palacio
"I recently got a quote from Scott Norlen's State Farm, and I was really impressed! Their rates were significantly cheaper than what I’m currently paying. The team was incredibly patient, answered all my questions, and made the whole process smooth. Great service and a fantastic team!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Nicholas Staab

November 19, 2024

5  out of  5
rating by Nicholas Staab
"Scott Norlen and his entire staff are very courteous, honest, and effective. Through the years, they have helped cover our family's home and cars. He has a proactive approach that has helped make sure our coverage was proper. Also, in the event of a claim, Scott and his staff stayed involved and helped bring comfort and assurance in an uncomfortable situation (like a vehicle accident). I would recommend Scott and his staff to anyone looking for a new or different insurance agency."
We responded:
"We are grateful to be a part of covering your family's needs for a very long time and will be there through thick or thin. Thank you for your loyalty Nick!"
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Jennifer Brown

November 12, 2024

5  out of  5
rating by Jennifer Brown
"Both Scott and his team are super friendly and knowledgeable. When I’ve had questions, they’ve been great at getting them answered. We’ve had a handful of claims over the last dozen years and Scott and his team have made the process simple. Scott also won’t sell you more insurance than you need. Great to work with!"
We responded:
"We have always set a high standard with our knowledge of insurance and making sure your claim is handled efficiently and effectively. Our team is so grateful for such long term customers as yourselves!"
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Dustin Whisenand

November 4, 2024

5  out of  5
rating by Dustin Whisenand
"Always quick to answer the phone. Gives good advice when asked and never left me stranded. Stacey is the one i usually have the pleasure of speaking with. Very Good people. Highly recommend."
We responded:
"We are grateful to have Stacey as our office manager because she absolutely loves what she does! Thank you so much Dustin!"
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Bert Hosack

October 21, 2024

5  out of  5
rating by Bert Hosack
"They always treat everyone professionally. Scott personally reviews what you're needs are and what they can do for you. Never pushy or overstocks you. It's awesome to see a business and the whole staff as dedicated to helping people find what's best for people."
We responded:
"Thank you Bert. I think your description of our agency is exactly what we strive for each and every day."
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Melanie Lantis

October 17, 2024

5  out of  5
rating by Melanie Lantis
"They provided professional assistance in finding my insurance. They were fast. The quote was good and fair. Thankful for the all the help I have gotten."
We responded:
"You are very welcome Melanie and we appreciate your business!"
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Loki Hays

October 14, 2024

5  out of  5
rating by Loki Hays
"Great service and helpful agents!"
We responded:
"Glad we could be here for you Loki!"
Profile photo of Sue Ehrlich

Sue Ehrlich

October 13, 2024

5  out of  5
rating by Sue Ehrlich
"Scott has been my agent for the past decade plus. He has always been very responsive to my inquiries/needs. Insurance is an area I know very little about so I have great peace knowing that Scott is there directing me in the arena of insurance!"
We responded:
"I am grateful that you have put your trust in me to guide you professionally in this arena Sue!"
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Brian Peterson

October 10, 2024

5  out of  5
rating by Brian Peterson
"Scott and his team have always answered our families questions promptly and honestly. Have only had one claim, it was an easy, speedy process. I would suggest this State Farm Agent to anyone in Nebraska!"
We responded:
"Thanks Brian for your support and taking the time to do a review. You have been amazing long time customers!"
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Todd Kraaz

October 10, 2024

5  out of  5
rating by Todd Kraaz
"Scott is knowledgeable and willing to go the extra mile for his clients. Always listens to your concerns and needs, and figures out the best way to get the results you need. His team is top notch and would recommend him, if you're looking for a new agent."
We responded:
"Hey Todd, thank you for taking the time to give me a review. I'm grateful to have been able to earn your business and make sure things are covered properly."