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State Farm® Insurance Agent Scott Norlen

4.9 out of 5 average rating (48 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Felicia Harmon

April 13, 2023

5  out of  5 rating by Felicia Harmon
"Such a great office with people willing to help! They always do everything they can to figure out what I need!"

Courtney Wilkinson

April 11, 2023

5  out of  5 rating by Courtney Wilkinson
"We always had insurance online, and decided to look into someone local. I'm so glad we did, Stacey is amazing! She is so friendly, knowledgeable, answered all our questions so well. We walked out feeling so confident with our coverage. We have better coverage than ever and even got to save some money! Highly recommend! Thank you Stacey!! 😁"

Jason McLemore

March 30, 2023

5  out of  5 rating by Jason McLemore
"I was introduced to this office through Stacey who was a customer at our shop. She’s sharp as a tac, so when it came time to buy a home in the area, she helped to tailor a plan for both my home and vehicle! Since I was a long time customer of another company, she even provided me with some discounts for my loyalty that beat my old rates! Top notch all the way!! Stopping by their office is a treat as well. Lora Norlen might be the calmest person I’ve met in some time. She greets you with a smile and sets a good vibe for the visit before even knowing why you are there. After setting up the plan, Lora reached out to set up some time for me to meet and chat with her husband Scott. Since it is his agency, he wanted to take the time to get to know me as a person too! We chatted for over an hour and I couldn’t have been made to feel more comfortable when we were done. Great team, awesome people. Very happy with my choice to work with them all."

teresa graham

February 15, 2023

5  out of  5 rating by teresa graham
"My husband and I have counted on Scott for years for good advice and patient guidance when we have questions. We know we can rely on his experience and integrity in helping us make good decisions about insurance coverage for our home and vehicles."

Brandon White

January 22, 2023

5  out of  5 rating by Brandon White
"Went in looking to change insurance and get some quotes. Stacey got back to me around closing with quotes and said if I have questions I could call her. I did and we ended up talking on the phone for about an hour past closing time, she answered every question I had. She got me the best fitting insurance for my needs. Shout out to Stacey for going way beyond my expectations."

Joni Pierce

December 7, 2022

5  out of  5 rating by Joni Pierce
"I highly recommend this State Farm office and cannot say enough about the excellent service I received from Stacy. She went above and beyond to handle my unique needs; and, she was always friendly and very helpful. I have been a State Farm client for many years and have never been disappointed by this company."

Arif Nawaz

November 29, 2022

5  out of  5 rating by Arif Nawaz
"Great personalized service ; such a rarity in this crazy post COVID world. Thank you."

Patrick R. Markle

October 27, 2022

5  out of  5 rating by Patrick R. Markle
"The office is always nice, clean and welcoming. Scott, his agents and staff do a great job in providing the best customer service possible. Integrity is very important to me and that’s what you get when you work with Scott."

Diane Boyd

October 7, 2022

5  out of  5 rating by Diane Boyd
"Always a blast working with Scott, Stacey and team - State Farm has fantastic auto, home and life insurance rates and fabulous customer service!"

Dylan Crawford

September 30, 2022

5  out of  5 rating by Dylan Crawford
"Scott and Lora go above and beyond the scopes of their job duties to ensure 100% satisfaction and outstanding service to their customers. They will treat you like family even if you're a stranger and will leave you no doubt about being taken care for. HIGHLY TRUST-HIGHLY RECOMMEND"

Rebecca Melgoza

August 12, 2022

5  out of  5 rating by Rebecca Melgoza
"Scott Norlen State Farm’s office is the best! Been there for seven years my agent Stacy and all the agents there always go above and beyond for me! I highly recommend there office! I appreciate everything you guys do for me!!"

Connie Whitcomb

April 28, 2022

5  out of  5 rating by Connie Whitcomb
"I cannot express enough how helpful, caring and accomadating Scott and his staff have been through my recent fire claim on my business. They had the claim filed immediately and followed up daily with myself and claim specialists involved. They kept things moving along and gave me numbers, emails I needed to follow-up also. My husband and I couldn't be more pleased with the way Scott's office handled our claim. Totally recommend this Agency to anyone looking for new, or a change in their insurance! 5 Stars!"

James Kile

April 1, 2022

5  out of  5 rating by James Kile
"Stacey is awesome."

David Strong

March 5, 2022

5  out of  5 rating by David Strong
"The staff and ownership of this agency has always helped me in times of crisis and emergency. I always refer people needing a change in insurance to Scott. I deal with Tina most often and have always been satisfied with the level of courtesy and professionalism. Thanks for always being there when I need you. 👍👍"

Stephen Webster

March 3, 2022

5  out of  5 rating by Stephen Webster
"I love these guys anytime I had a problem or question Tina helped me out!! Thanks again state farm!"

Shield Maiden

March 3, 2022

5  out of  5 rating by Shield Maiden
"I have gone through state farm for a few years. I have never had issues with them. I don't understand something they take the time to explaine it till i do understand. I fully recommend them to others."

Joe Hunt

March 1, 2022

5  out of  5 rating by Joe Hunt
"Was with them for about 12 years before we moved to New Mexico in 2016. Always great. We’re moving back in April and look forward to dealing with friendly faces again"

Beau Lindemann

February 14, 2022

5  out of  5 rating by Beau Lindemann
"Run by good helpful, and informative people, nice friendly individuals who are very helpful"

Tonia Hawkins

February 14, 2022

5  out of  5 rating by Tonia Hawkins
"Staff is very knowledgeable, professional, and accessible!"

Corey St. John

January 27, 2022

5  out of  5 rating by Corey St. John
"Instant response & compassion during my vehicle collision. Scott & his staff went above expectations while figuring everything out for me,without fail"

brandy st j

January 21, 2022

5  out of  5 rating by brandy st j
"Scott and Tina have provided the absolute best experience with our auto and life insurance policies. They have went above and beyond to help us and get us discounts for a great monthly premium. Highly recommend."

Sandra Renfro

January 20, 2022

5  out of  5 rating by Sandra Renfro
"Hands down, Scott's office has the best staff and customer service. I've worked with other insurance carriers, and their attention to detail does not compare."

Ashley Kelley

January 4, 2022

5  out of  5 rating by Ashley Kelley
"Super kind and friendly staff. Always love chatting with the staff when I come in!"

Bert Hosack

December 27, 2021

5  out of  5 rating by Bert Hosack
"They always treat everyone professionally. Scott personally reviews what you're needs are and what they can do for you. Never pushy or overstocks you."

Bob Nedderman

December 21, 2021

5  out of  5 rating by Bob Nedderman
"Scott, Lora, and the rest of the crew have been my agents for many years and have been unfailingly helpful and courteous. They are pleasant and responsive, quick to resolve claims, and I would recommend them to anyone seeking an insurance agent."