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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Meagan Stoner

August 22, 2025

5  out of  5
rating by Meagan Stoner
"WHY...didn't I find this place sooner!! Everyone on staff is so helpful, goes above and beyond, and is never pushy. Finally, I can stay at an agency for years to come!"
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Darryl W

August 20, 2025

5  out of  5
rating by Darryl W
"Great customer service and also cheaper than my last coverage. Thanks."
We responded:
"Thank you for reviewing our State Farm office Darryl! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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robbie busking

August 20, 2025

5  out of  5
rating by robbie busking
"Scott Norlen‘s Office is Efficient and great to work with. I am very pleased with my home and auto insurance, claims and Premiums."
We responded:
"We are glad to hear that Robbie and appreciate your business."
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Mckenna Minter

August 16, 2025

5  out of  5
rating by Mckenna Minter
"Leslie was very amazing!! Great customer service and made my experience getting auto insurance for the first time nice and easy. State farm is the way to go!"
We responded:
"We appreciate your review Mckenna! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Maria

August 15, 2025

5  out of  5
rating by Maria
"Scott Norlen State Farm is amazing! The entire team is incredibly kind, helpful, and always available when I need them. Couldn’t recommend them more!"
We responded:
"Thank you for your 5-star review Maria! My State Farm team and I are happy to be your good neighbor! "
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Dave Garett

July 24, 2025

5  out of  5
rating by Dave Garett
"Awesome people to work with! I’ve worked with State Farm since 1974 and Scott Norlen State Farm since 2010. Scott and his team help me with every facet of my insurance."
We responded:
"It has been awesome to get to know you over the years Dave and we are grateful to have insured you for such a long time. "
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Zachary Williams

July 23, 2025

5  out of  5
rating by Zachary Williams
"Scott’s team has been so wonderful since getting State Farm in march everything is super smooth and professional"
We responded:
"Thank you for reviewing our State Farm office Zachary! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Colby Porter

June 13, 2025

5  out of  5
rating by Colby Porter
"They were professionals they helped me with everything I needed and if it wasn't for them I wouldn't be able to get the liability insurance for my vehicle that I needed. Thank you State Farm"
We responded:
"You are very welcome Colby and we look forward to getting to know you better over the course of time."
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Pamela Schroetlin

May 30, 2025

5  out of  5
rating by Pamela Schroetlin
"Scott went over all of our policies and made sure we had enough coverage and explained what each area was for. My husband and I feel very confident having Scott Norlen as our insurance agent"
We responded:
"We appreciate your review Pam! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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James Jones

April 28, 2025

5  out of  5
rating by James Jones
"I have been working with Scott and Lora for many years. They are always very kind, helpful, and informative. I feel very confident that I am getting excellent coverage that fits my budget. I would highly recommend them!"
We responded:
"We’re thankful for your feedback James! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Daniel Hosack

April 26, 2025

5  out of  5
rating by Daniel Hosack
"Very helpful and easy knowledgeable about the products I was interested in. Great to with with any not pushy. All the office members are friendly and nice to work with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Nicole Chapman

April 23, 2025

5  out of  5
rating by Nicole Chapman
"They have been super amazing. Helping thru everything with all of this being new to me. 😄"
We responded:
"I'm glad we could be there for you Nicole! I have blessed to have such an amazing and experienced team."
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Janell Towler

April 14, 2025

5  out of  5
rating by Janell Towler
"From the first time I walked through the door I felt very comfortable. Everyone was so helpful and pleasant. They went above and beyond. I thank you all very much."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Dalton James

April 14, 2025

5  out of  5
rating by Dalton James
"Stacey is the best! She helps me with claims and questions. Scott offers reviews and that helps me keep on top of insurance because i don’t have time."
We responded:
"Always glad to help Dalton and grateful for the chance to review your insurance with you."
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Alan Adler

April 8, 2025

5  out of  5
rating by Alan Adler
"Was of great help in setting up my phone with there application very friendly and understanding"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Giai Tri

April 1, 2025

5  out of  5
rating by Giai Tri
"I really love to enjoy with State Farm . Tracy Agent really professional. You need to see her for low price. Thank you Tracy and State Farm insurance."
We responded:
"Hi Son, thank you for the review and it was Stacey that you worked with. Yes, she is very professional!"
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Michael Dekker

April 1, 2025

5  out of  5
rating by Michael Dekker
"Scott Norlen's State Farm office has been fantastic to work with! The staff is professional, friendly, and always willing to answer my questions thoroughly. They made the process of updating my policy straightforward and stress-free. I appreciate their prompt communication and the effort they put into ensuring I had the right coverage for my needs. Excellent service from start to finish—highly recommend Scott and his team!"
We responded:
"We’re glad to know you’re satisfied with the service at our State Farm office and we are grateful to have insured such a wonderful family! If you ever have any questions or need assistance, we’re here to help! Thank you so much for your business Michael!"
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Jarrod Nelson

March 31, 2025

5  out of  5
rating by Jarrod Nelson
"Very friendly and outgoing agents willing to help with anything I had a question about. Went above and beyond to help me make my claim"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Jonathan Tran

March 31, 2025

5  out of  5
rating by Jonathan Tran
"I love state farm good covered ,and always have a good price for you.."
We responded:
"Five Star Review, thank you so much Jonathan!"
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Antonio Aguila

March 13, 2025

5  out of  5
rating by Antonio Aguila
"I recently had a claim with State Farm, I came into the office to get additional assistance and they helped me I will forever be grateful. Thank you!"
We responded:
"Thank you Antonio and I am glad we were able to help with the claim."
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Jose Colunga

March 10, 2025

5  out of  5
rating by Jose Colunga
"My insurance agent was very helpful I will recommend them to all my friends and family"
We responded:
"Thank you Jose! Referrals are always much appreciated and we will take care of them just like we did you."
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Danielle Malchow

March 10, 2025

5  out of  5
rating by Danielle Malchow
"We have worked with Scott and his team for many years. He has been very helpful in navigating through a couple of different claims. They are responsive, thorough, and professional in all they do. They will work hard to find what works best for your individual situation / needs. I would highly recommend."
We responded:
"Thank you so much for the review Dani! We feel so blessed to have customers like you and Brett!"
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robert seamann

February 26, 2025

5  out of  5
rating by robert seamann
"Great costumer service. 1on1 service cares about your as a person and not just a number. Best insurance provider I’ve seen in many years."
We responded:
"Wow, that is high praise Rob! We look forward to getting to know you even better as time goes on."
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Naomi Pasillas

February 25, 2025

5  out of  5
rating by Naomi Pasillas
"I recently went to Scott Norlen's State Farm to get an auto quote, and I was truly impressed by the kindness of the team. They took the time to explain the importance of renters insurance, which I had never considered before. They helped me understand how essential it is to protect the things we love and our belongings. I was amazed by their thoroughness and genuine care for my needs."
We responded:
"Thank you Naomi for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Kelsey Rada

February 13, 2025

5  out of  5
rating by Kelsey Rada
"I have been working with Scott for my home and auto insurance needs for several years, and I couldn't be happier with the level of service I've received. Scott and team take the time to ensure I understand my coverage and options in simple terms. They are incredibly responsive and make time to answer questions whether it's a quick clarification or a more complex inquiry. They go above and beyond to check in after major storms as well as to keep me updated about upcoming changes. I would highly recommend Scott Norlen to anyone in need of reliable insurance assistance. Scott and team are awesome!"
We responded:
"Hey Kelsey, thanks for the glowing review. You and Nick are amazing people and we are fortunate to have insured you for a very long time now!"